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At REP, your satisfaction is our priority. Whether you have questions about our products, need assistance with an order, or want to share feedback, we're here to assist you.
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REP Returns and Refunds Policy
At REP, we are committed to providing high-quality activewear and excellent customer service. If you're not entirely satisfied with your purchase, we're here to assist you.
1. Return Eligibility
Notification Period: Please inform us within 14 working days of receiving your item(s) if you wish to return or exchange.
Condition of Items: Items must be returned in the same condition as received, with original packaging and tags intact. Please handle items with care.
2. Return Process
To initiate a return:
Contact Us: Email us at contact@repworld.co.uk within 14 working days of receiving your item(s), quoting your order number and stating whether you wish to refund or exchange. We will provide detailed instructions on our return and exchange process.
Return Shipping: You are responsible for paying your own shipping costs for returning your item(s). We recommend using a trackable shipping service, as we cannot be held responsible for returns lost in transit.
3. Refunds
Once we receive and inspect your returned item(s):
Approval: If approved, we will process a refund to your original payment method within 14 days.
Shipping Costs: Original shipping fees are non-refundable.
4. Exchanges
If you wish to exchange an item:
Stock Availability: Subject to stock availability, we will do our best to exchange items. You will be charged for shipment.
5. Additional Information
Damaged or Used Items: If items are returned damaged or show signs of use beyond what is necessary to examine them, we reserve the right to deduct from your refund to cover the loss in value.
Processing Time: Please allow up to 14 days from the receipt of your return for processing.
FAQ's
Q: Are there any delivery timeframes I should be aware of?
Yes! During busier periods, our delivery timeframes may be extended. The timeframe you select at checkout will be the correct estimate for delivery. Please note that any order marked as 'Dispatch' means your order will be shipped within that timeframe, not delivered.
Q: When will I receive my order confirmation and tracking details?
Once you place your order, you'll receive a confirmation email. After your order has shipped from our warehouse, we will send you a second email with your tracking information.
Q: When do the delivery timeframes start?
All delivery timeframes start from the day after you place your order, unless otherwise specified during checkout.
Q: What should I do if I don't receive my order or if it arrives damaged?
In the unlikely event that you don't receive your order within the stated delivery timeframe, or if your order arrives damaged, please reach out to our customer support team immediately so we can resolve the issue.
Q: What payment methods do you accept?
A: We accept all major credit and debit cards, as well as PayPal, Apple Pay, and other secure payment methods. Please see our checkout page for more details.
Q: Can I change or cancel my order once it's been placed?
A: Once an order is placed, we begin processing it immediately. Unfortunately, we are unable to modify or cancel an order once it has been confirmed. Please review your order before completing the purchase.
Q: How do I know which size to order?
A: We provide a size guide on each product page to help you find your perfect fit.
Q: Are your sports bras and activewear suitable for all types of workouts?
A: Yes! Our products are designed for a variety of workouts, from yoga to high-impact sports. Each product has detailed information about the level of support and recommended use to ensure the best experience for you.
Q: Do you offer free shipping?
A: We offer free standard shipping on orders over a certain amount. Please check our shipping page for details on any promotions or minimum purchase requirements.